Contact & Policies

Contact Information

MIDUKKI TRAVELS
Puthoor Building, Pvt. Bus Stand
Nedumkandam, Idukki, Kerala

Phone: +91 8111959570

Support: +91 75920 40600

Email: midukkitravelz@gmail.com

Website: midukki.com

Booking Confirmation:
Seat or vehicle booking will be confirmed only after advance payment. Balance must be cleared before the trip starts.
Usage Limitation:
The vehicle is hired for the specific purpose, route, and duration mentioned in the booking. It cannot be used for any unauthorized purpose.

Cancellation & Refund:

Time Before Trip Start	Cancellation %	Refund %
Before 72 HRS	0%	Full Refund*
48 HRS - 72 HRS	10%	90%
24 HRS - 48 HRS	25%	75%
12 HRS - 24 HRS	40%	60%
2 HRS - 12 HRS	50%	50%
Within 2 HRS	No Refund	0%
7 days before journey	80% refund
3–6 days before journey	50% refund
No refund for no-show or early termination.

Delays or Breakdowns:
Midukki Travels will make every effort to provide alternate arrangements, but shall not be liable for delays due to traffic, mechanical failure, or natural causes.
Passenger Responsibility:
Passengers are responsible for their belongings. The company will not be liable for loss or theft of luggage or personal items.
Driver Authority:
The driver must follow only the route and timings approved in the contract carriage permit. Passengers shall not force deviation or excess load.
Damage or Misconduct:
Any damage to the vehicle or misconduct during the trip will be the responsibility of the hirer/passenger group.
Permits & Regulations:
The vehicle will operate under valid tourist permit and RTO regulations. Passengers must cooperate with inspection or verification if required.
Force Majeure:
Midukki Travels shall not be responsible for cancellation or delay due to strike, accident, roadblock, weather, or government restriction.
Jurisdiction:
Any disputes are subject to the jurisdiction of Idukki District Courts only.